Privacy Policy

1. Introduction

Welcome to TrueSolvers ("we," "us," or "our"), a remote-first global software development company specializing in web development and design solutions. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained from visitors to our website (truesolvers.com), users of our services, and individuals who interact with us digitally. We are committed to safeguarding your privacy and handling your personal data in compliance with applicable international data protection laws and best practices.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes data that can directly or indirectly identify you, such as your name, email address, phone number, company name, job title, and any other information you voluntarily provide when contacting us, requesting a quote, filling out forms, or subscribing to our newsletters.
• Project-Related Information: For clients engaging our software development and design services, we may collect information related to your project requirements, specifications, business processes, and any data you provide for the purpose of service delivery. This may include access credentials to third-party systems or development environments, which are handled with strict confidentiality and security protocols.
• Technical and Usage Data: When you visit our website, we automatically collect certain information about your device and usage patterns. This may include your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. We may use third-party tools (e.g., Google Analytics) to collect this data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (such as web beacons and pixels) to track activity on our website, analyze trends, administer the website, and gather demographic information. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings.
• Information from Third Parties: We may receive information about you from third-party sources, such as business partners, analytics providers, or publicly available databases, to supplement the information we collect directly and to improve our services and marketing efforts.

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

• To provide, operate, and maintain our website and deliver our software development and design services.
• To improve, personalize, and expand our website and service offerings based on user interactions and feedback.
• To understand and analyze how you use our website, enabling us to enhance user experience and optimize content.
• To communicate with you, including responding to your inquiries, providing customer support, sending important updates, and facilitating project discussions.
• To send you newsletters, marketing, and promotional materials, provided you have opted-in to receive such communications.
• To detect, prevent, and address technical issues, fraud, security incidents, or any other illegal activities.
• To comply with legal obligations, enforce our terms and conditions, and protect our rights and property.
• For internal research and development purposes, to develop new features, products, and functionalities.

4. How We Share Your Information

We do not sell, trade, rent, or otherwise transfer your Personal Information to outside parties for their direct marketing purposes without your explicit consent. We may share your information in the following circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform website-related services, or assist us in analyzing how our services are used (e.g., cloud hosting, analytics, CRM, payment processing, email delivery). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated to maintain its confidentiality and security. We ensure that such sharing is governed by appropriate data processing agreements.
• Business Partners: We may share information with trusted business partners with whom we collaborate on projects or services, provided such sharing is necessary for the delivery of services and is covered by appropriate data protection agreements.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency). This includes situations where we believe such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, protect the personal safety of users, or protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, asset sale, financing, reorganization, dissolution, or similar transaction involving all or a portion of our business, your Personal Information may be transferred as part of the assets. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your Personal Information for any other purpose with your explicit consent.

5. International Data Transfers

As a global software development company operating remotely, your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By providing your information, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We implement appropriate safeguards for international data transfers, such as standard contractual clauses or other legally recognized mechanisms, to ensure your data remains protected.

6. Data Security

The security of your data is paramount to us. We implement a variety of robust technical and organizational security measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption (both in transit and at rest where appropriate), access controls, firewalls, regular security audits, and secure development practices.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR, CCPA, etc.), you may have the following rights regarding your Personal Information:

• The Right to Access: You have the right to request copies of your Personal Information.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Information, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.
• The Right to Lodge a Complaint: You may have the right to lodge a complaint with a supervisory authority regarding our collection and use of your Personal Information.

To exercise any of these rights, please contact us at privacy@truesolvers.com. We may require you to verify your identity before responding to such requests to ensure data security.

9. Children's Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take immediate steps to remove that information from our servers.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@truesolvers.com
• By visiting our contact page: /contact